Refund and Returns Policy
Last updated: August 6, 2026
We want you to be happy with your purchase. If something is not right, our returns policy covers you for 30 days from the date of delivery.
Return eligibility
- Items must be unused, in the same condition you received them, and in the original packaging.
- To start a return, contact us at jamesqin168@gmail.com or on WhatsApp at +1 (213) 354 5197 with your order number and reason.
- Certain items are non-returnable for hygiene reasons (e.g. opened personal care products), unless they arrive damaged or defective.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We will replace the item or issue a full refund, including any shipping costs you paid.
Refunds
- Once we receive and inspect your return, we will notify you about the status of your refund.
- Approved refunds are issued to your original payment method within 7-10 business days. The exact timing depends on your bank or payment provider.
- Return shipping costs are the responsibility of the buyer unless the item was damaged, defective, or incorrect.
Exchanges
If you need a different size, color, or item, the fastest way is to return the original item and place a new order once your refund is processed.
Contact
Questions about returns? Email jamesqin168@gmail.com or message us on WhatsApp at +1 (213) 354 5197.
