Shipping & Delivery
How long does shipping take?
We ship from our warehouse in Shenzhen, China. Standard delivery takes 7-15 business days to the US, UK, EU, and Australia. Shipping options are shown at checkout.
How much does shipping cost?
We offer free standard shipping on orders over $59. For orders under $59, a flat rate of $5.90 applies. Shipping options and rates are shown at checkout based on your location.
Do you ship internationally?
Yes! We ship to most countries worldwide. If your country isn’t listed at checkout, please contact us and we’ll arrange a custom shipping quote.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your package using the link provided or enter the tracking number on our Order Tracking page.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return unused items in their original packaging within 30 days of delivery for a full refund.
How do I initiate a return?
Contact us via WhatsApp at +1 (213) 354-5197 or email support@aisivo.com with your order number and reason for return. We’ll provide you with return instructions.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned items. The refund will be credited to your original payment method.
Products & Orders
Are your products authentic?
Yes! We work directly with verified manufacturers and suppliers. All products are quality-checked before shipping. We stand behind every item we sell.
Can I modify or cancel my order?
We process orders quickly, but if you need to make changes, contact us as soon as possible after placing your order. Once an order has shipped, we cannot modify it, but you can return it under our 30-day return policy.
What payment methods do you accept?
We accept PayPal, all major credit and debit cards (Visa, Mastercard, American Express), and Alipay (CN & HK). All transactions are secure and encrypted.
Contact & Support
How can I contact customer support?
You can reach us through:
- WhatsApp: +1 (213) 354-5197 (fastest response)
- Email: support@aisivo.com
- Contact Form: Contact Us page
We typically respond within a few hours during business hours.
What are your business hours?
Our support team is available Monday to Saturday, 9 AM – 6 PM (UTC+8). We aim to respond to all inquiries within 24 hours.
